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Your Customer Service Sucks! Business Articles | September 6 Miles Wood Jersey Youth , 2011
Okay, hear me out. It's not your customer service that sucks; but as a business advisor and marketing coach, I believe it's the concept of customer service that sucks. And it's because of this fact that those who market themselves by proclaiming they provide excellent customer service are shooting themselves in the foot.

Providing excellent or even good customer service was once acceptable. But back then, competition wasn't as fierce. People hadn't been exposed to superb customer experiences. The world wasn't as small a place as it is now.

Now John Hayden Jersey Youth , people want experiences. It doesn't matter if they are in a restaurant, working with a CPA, or having their houses painted; they want good experiences, if not amazing ones.

Look at the Apple stores. There is a reason that they are the leading retail stores when it comes to revenue per square foot. When you purchase a product Pavel Zacha Jersey Youth , there's no standing in line to check out. An employee comes to you with a handheld machine and conveniently processes your transaction. They even instantly send a copy of the receipt directly to your e-mail, if you like.

Then there are those who make it difficult to buy or get information. Those who make prospects and clients jump through hoops. Those who set up their systems based on themselves, as opposed to their clients wishes and desires. And it's not restricted to personal interactions. Unfortunately, many companies provide less-than-satisfactory experiences on the phone and on the web.

Are you still trying to provide good customer service Cory Schneider Jersey Youth , or are you ready to provide excellent customer experiences? To get ideas on accomplishing the latter, take notice of your experiences. Which are amazing and which are poor? Which make you want to tell others about them -- good and bad? Take lessons from the good ones, alter them to fit your circumstances, and implement them with great zeal. Your clients will take notice Kyle Palmieri Jersey Youth , do business with you more often, and become your raving cheerleaders.
Article Tags: Customer Service


You may be tired of hearing about the moral aspect of bootlegging a movie, but it is a significant affliction to the entertainment industry.


I realize that it seems like, as a faithful movie-lover and movie-goer P.K Subban Jersey Youth , that we should feel no sympathy for all the rich and famous people behind the movie industry. I mean, do they have so much to lose? They’re rich… and famous!


The truth is, with such easy means to bootleg a movie, online bootleg movie downloads have inflicted quite a toll on the revenue of the movie industry. While this may seem like a good thing (those bourgeois egoists) it may not be the best thing.


I mean Wayne Simmonds Jersey Youth , I want to keep watching high quality movies and though it may be a stretch to say the movie industry might go under any time soon because of bootlegging movies, it seems better not to contribute to the possibility.


Think about it. Someone sneaks in their camcorder, records a crappy version of the movie in the theater, converts it to hisher computer and there it is for you to watch. Is it really worth decreasing the revenue of the movie industry to see a badly recorded version of a new movie?


There is a better way. Downloading movies online doesn’t have to be an illegal matter. It can be a way to more conveniently watch your favorite movies. You can find all sorts of legitimate movie download sites that will allow you to download DVD quality movies at an affordable price.


So Nico Hischier Jersey Youth , next time you go to the theater, leave your camcorder at home.


There are misconceptions that anyone can go to one of many sites on the internet and download bootlegged movies at no cost. Remember when I said illegal pirated bootleg movies are costly? For each and every movie you download illegally you can be subjected to a fine of a minimum of $750. Now if you do the math how many legally produced movie DVDs do you think you could have purchased for $750?


In addition to financial losses due to the breaking of copyright laws you can also wind up in jail. For each movie you illegally download you can receive up to 5 years in jail. Do you really enjoy movies? I doubt you will enjoy them in the confinement of your local prison.


Then there is the social stigma that is attached. Needless to say if such actions were taken against you it would be quite embarrassing to you and your family. How do you explain this to your children? Do you want your wife and children to visit you in jail?


Looking for a good job? Many good jobs now require a complete background check. If breaking copyright laws is found on your records when this background check is made do you honestly think you will get the job? I highly doubt an employer will easily dismiss such illegal activities.


You will also probably lose your internet service provider (ISP) as a result of downloading illegal pirated bootleg movies. Now if you have several good ISPs in your area you might get past this hurdle but if you are like me and only have one ISP that can provide you superior service this can also become a major issue.


So illegal pirated bootleg movies are costly, not only financially but socially as well, and are just not worth the risks involved.